Solutions · Renewals & Upsell
Renewals & Upsell
Call customers near renewal, negotiate within guardrails, close the upgrade.
The problem
Renewals slip because nobody calls in time. Customers churn quietly, or downgrade because no one made the case for staying.
How Figolive solves it
Figolive reaches out ahead of renewal, reinforces value, offers the upgrade within your approved incentive bands, and closes the new term before the old one lapses.
Example call flow
recordedFigoliveHi Rahul, your plan renews in two weeks. Want me to lock this year in before the rate changes?
CustomerMaybe. What's the cost if I add the extra seats?
FigoliveRenewal plus five seats is 42,000. Commit today and I'll apply a loyalty credit — 39,500.
CustomerAlright, let's renew.
FigoliveRenewed and upgraded. Invoice on its way.
Renewed + upsold — ₹39,500
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