Data Processing
Last updated July 2026
Roles
For the customer data you process through Figolive — including the people you call — you are the data controller and Figolive acts as your data processor, handling that data only on your documented instructions.
Security measures
We encrypt data in transit and at rest, enforce role-based access to call data and playbook configuration, and maintain audit trails of calls and the commitments made on them.
Sub-processors
We use a limited set of sub-processors (such as telephony and cloud infrastructure) to deliver the service. We remain responsible for their compliance with these commitments.
Retention & deletion
Call recordings and transcripts are retained per your plan's configured window. On termination, or on request, we delete or return your data in line with your instructions and applicable law.
This document is a plain-language summary and not legal advice. For questions, contact us via the contact page.